Last Updated: September 17, 2026
Otakuio (“we”, “us”, or “our”), operated by Hai Ha LLC, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website otakuio.com or make a purchase from us.
By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information you provide to us
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely by our payment providers; we do not store full credit card details)
Information collected automatically
- IP address
- Browser type and version
- Device information
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, shipping, returns, or customer support
- Send transactional emails (order confirmation, shipping updates, etc.)
- Improve our website, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
- Send marketing communications (only if you have opted in; you can unsubscribe at any time)
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and performance
- Improve site functionality
You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
We may also use third-party tools such as Google Analytics and Google Merchant Center related services to understand how visitors use our site.
4. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties only in the following cases:
- Payment processors – to process your payments securely
- Shipping carriers – to deliver your orders
- Service providers – who help us operate our website, process orders, or provide customer support (under strict confidentiality agreements)
- Legal requirements – when required by law, regulation, or legal process
- Business transfers – in the event of a merger, sale, or transfer of assets
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict or object to certain processing of your data
To exercise any of these rights, please contact us at support@otakuio.com. We will respond to your request within a reasonable timeframe.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Hai Ha LLC
309 W 19th St
Pueblo, CO 81003
United States
Email: support@otakuio.com
Phone: +1 (989) 204-9499