Terms of service

Last Updated: September 17, 2026

Welcome to Otakuio. These Terms of Service (“Terms”) govern your use of the website otakuio.com (the “Site”) and the purchase of products from us.

The Site is operated by Hai Ha LLC (“we”, “us”, or “our”), a company registered in the United States.

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or place an order.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order on our Site. By placing an order, you confirm that you meet this requirement.

2. Products and Made-to-Order Nature

Most products sold on Otakuio are made-to-order. This means items are produced after your order is placed rather than being held in traditional inventory.

  • Product images are for illustrative purposes. Slight variations in color, print placement, or material may occur due to the production process.
  • We reserve the right to limit quantities, discontinue products, or refuse any order at our sole discretion.

Important Notice regarding Intellectual Property
Otakuio is an independent brand. We are not affiliated with, endorsed by, sponsored by, or connected to any anime studios, publishers, copyright holders, or trademark owners. All products are unofficial, fan-inspired designs created for artistic and expressive purposes. They are not official licensed merchandise.

3. Orders and Payment

  • All orders are subject to acceptance and availability.
  • Prices are listed in USD and are subject to change without notice.
  • You agree to provide accurate and complete billing, shipping, and payment information.
  • Payment must be received in full before we begin processing your order.
  • We reserve the right to cancel or refuse any order for reasons including suspected fraud, incorrect pricing, or unusual order activity.

4. Shipping

Shipping rates, processing times, and estimated delivery times are detailed in our Shipping Policy.

By placing an order, you acknowledge and accept the processing and shipping timeframes stated in that policy.

5. Returns and Refunds

Our return and refund practices are governed by our Returns & Refunds Policy.

Please review that policy carefully before placing an order. Exchanges are not accepted.

6. Intellectual Property

All content on the Site - including designs, text, graphics, logos, images, and product descriptions - is the property of Hai Ha LLC or its content creators and is protected by United States and international copyright and trademark laws.

You may not copy, reproduce, distribute, or create derivative works from any content on the Site without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Otakuio and Hai Ha LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products.
  • Our total liability for any claim related to a product or order shall not exceed the amount you paid for that product.
  • We are not responsible for delays or failures caused by circumstances beyond our reasonable control (including carrier delays, customs, or natural events).

8. Indemnification

You agree to indemnify and hold harmless Hai Ha LLC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of another party.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Colorado.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The updated version will be indicated by the “Last Updated” date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Hai Ha LLC
309 W 19th St
Pueblo, CO 81003
United States

Email: support@otakuio.com
Phone: +1 (989) 204-9499