Shipping policy

Last Updated: September 17, 2026

At Otakuio, we are committed to delivering your order as efficiently and transparently as possible. Most of our products are made-to-order, meaning each item is produced specifically for you after your order is placed. This allows us to offer a wide range of original designs while maintaining quality.

Please read the information below carefully before placing your order.

1. Shipping Rates

Shipping costs are calculated and displayed at checkout. The rates above are standard flat rates and do not include any additional customs duties, taxes, or import fees that may be charged by your local customs authority. These fees (if applicable) are the responsibility of the customer.

2. Order Processing (Preparation) Time

Because the majority of our products are made-to-order:

• Processing time: 3–7 business days after your order is confirmed and payment is received.

Processing time includes design verification, production, quality check, and packaging. Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Transit Time

After your order has been processed and handed over to the carrier, estimated transit times are as follows:

Total estimated delivery time = Processing time (3–7 business days) + Transit time.

4. Important Notes

• Delivery times are estimates only and begin once the order has been shipped. They do not include weekends, public holidays, or carrier delays.
• International shipments may experience additional delays due to customs clearance. Otakuio is not responsible for delays caused by customs or local postal services.
• Once your order ships, you will receive a confirmation email containing tracking information (when available).
• Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

5. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email with a tracking number (when available from the carrier). You can use this number to monitor the status of your package.

If you have not received tracking information within 2 business days after the estimated processing window, please contact us.

6. Contact Us

If you have any questions about shipping, processing times, or the status of your order, please reach out to our support team:

Hai Ha LLC
309 W 19th St
Pueblo, CO 81003
United States

Email: support@otakuio.com
Phone: +1 (989) 204-9499

We typically respond within 1–2 business days.

Thank you for shopping with Otakuio.
The Otakuio Team