Refund policy

Last Updated: September 17, 2026

At Otakuio, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how you can return eligible items and receive a refund.

This policy applies to orders shipped to the United States.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • The item must be in new, unused condition with all original tags and packaging intact.
  • The return request must be submitted within 30 days of the delivery date.
  • The product must not have been worn, washed, altered, or damaged by the customer.

Exchanges are not accepted. If you need a different size, color, or design, please return the original item for a refund and place a new order.

2. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@otakuio.com within 30 days of delivery and provide your order number and reason for return.
  2. Once your return is approved, we will email you a free return shipping label that you can download and print.
  3. Pack the item securely in its original packaging (or equivalent protective packaging).
  4. Attach the return label to the outside of the package and drop it off at the designated carrier location.

Returns must be sent by mail using the provided free return label.

3. Return Shipping

  • Return shipping is free. We provide a prepaid return label for eligible returns within the United States.
  • You are responsible for packing the item properly. We recommend using tracking and keeping the receipt until the refund is processed.

4. Refund Process

Once we receive and inspect your returned item:

  • If the return meets our policy requirements, we will process a full refund to your original payment method.
  • Refund processing time: within 10 days after we receive the returned package.
  • You will receive an email confirmation once the refund has been issued. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your payment provider.

Restocking fees: There are no restocking fees.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items that are not in new, unused condition
  • Items returned after the 30-day window
  • Items that show signs of wear, damage, or alteration caused by the customer
  • Gift cards or digital products (if applicable)

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@otakuio.com with photos of the issue and your order number. We will arrange a free return and issue a full refund or replacement at our discretion.

7. Contact Us

If you have any questions about returns or refunds, please reach out to us:

Hai Ha LLC
309 W 19th St
Pueblo, CO 81003
United States

Email: support@otakuio.com
Phone: +1 (989) 204-9499

We typically respond within 1–2 business days.

Thank you for shopping with Otakuio.
The Otakuio Team